Shipping & Return

SHIPPING POLICY

1. Scope

This Shipping Policy applies to orders placed by consumers within the European Union through Kulski.com.

We ship to EU Member States unless otherwise specified at checkout. Any shipping restrictions will be clearly indicated before order confirmation.

2. Shipping Origin

Products may be shipped:

  • From warehouses located within the European Union; or
  • Directly from suppliers located outside the EU (including China).

The shipping origin depends on product availability and is disclosed at checkout where required.

3. Shipping Costs

Shipping is generally free unless otherwise stated.

Where shipping charges apply (e.g., bulky items or express delivery), the total shipping cost will be clearly displayed before the order is placed. No hidden fees will be charged.

4. Delivery Time

Estimated delivery times are displayed at checkout.

Delivery times vary depending on destination and shipping origin. Standard delivery may take up to 30 calendar days unless otherwise agreed.

In accordance with EU law:

  • If no specific delivery time is agreed, goods will be delivered without undue delay and no later than 30 days from contract conclusion.
  • If we fail to deliver within the agreed timeframe, the consumer may grant an additional reasonable period for delivery.
  • If delivery does not occur within that additional period, the consumer has the right to terminate the contract and receive a full refund.

5. Tracking Information

Where available, tracking information will be provided via email.

If tracking is unavailable, customers may contact customer support for status updates.

6. Customs and Import Duties

If goods are shipped from outside the EU:

  • Import VAT and customs duties may apply depending on destination country law.
  • Where required, such charges will either be included at checkout or clearly disclosed before purchase.

Consumers will not be charged undisclosed or unexpected customs fees.

7. Transfer of Risk

Under EU consumer law:

  • The risk of loss or damage transfers to the consumer only when the goods are physically received by the consumer or a person designated by them.
  • We remain responsible for the goods during transport.

If goods arrive damaged or are lost in transit, please contact us without delay.

REFUND & RETURN POLICY

This policy applies to consumers within the European Union.

1. Right of Withdrawal (14-Day Cooling-Off Period)

In accordance with EU law, consumers have the right to withdraw from the purchase without giving any reason within 14 calendar days from:

  • The day the consumer (or a third party designated by the consumer) receives the goods.

To exercise the right of withdrawal, the consumer must notify us with a clear statement (e.g., email).

Effects of Withdrawal

If the consumer withdraws:

  • We will refund all payments received, including standard delivery costs (if charged),
  • Within 14 days of being informed of the withdrawal.

We may withhold reimbursement until:

  • We receive the goods back, or
  • The consumer provides proof of return shipment.

Refunds are made using the same payment method used for the original transaction unless otherwise agreed.

2. Return of Goods

Consumers must return goods:

  • Within 14 days after notifying withdrawal.
  • To the return address provided by customer support.

Unless the goods are defective, the consumer bears the direct cost of returning the goods.

3. Condition of Returned Goods

Consumers may inspect the goods as they would in a physical store.

However, the consumer is liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

4. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

  • Sealed goods not suitable for return due to health or hygiene reasons if unsealed after delivery;
  • Custom-made or personalized goods;
  • Digital content supplied electronically if performance has begun with prior consent;
  • Goods clearly marked as non-returnable under EU law.

5. Legal Guarantee – Defective or Non-Conforming Goods

In accordance with Directive (EU) 2019/771 and Slovenian law:

  • Consumers are entitled to a minimum 2-year legal guarantee for lack of conformity.
  • If goods are defective, damaged, or not as described, the consumer has the right to:
    1. Repair;
    2. Replacement;
    3. Price reduction; or
    4. Contract termination (refund), where applicable.

Remedies will be provided free of charge, including shipping and handling.

For defects appearing within 1 year of delivery, the defect is presumed to have existed at delivery unless proven otherwise.

6. Refund Processing

Refunds are processed:

  • Within 14 days of receiving the returned goods or proof of shipment (for withdrawal cases);
  • Without additional fees.

Refunds will include standard delivery costs (if applicable), but not any optional express delivery charges chosen by the consumer.

7. Return Procedure

To initiate a return, contact:

Email: [email protected]
Website: Kulski.com

Provide:

  • Order number
  • Description of issue (if applicable)
  • Photos (for damaged/defective items)

Return instructions will be provided after review.

8. Policy Updates

We reserve the right to update this policy to reflect changes in legislation or business practices. The version applicable to your order is the one published at the time of purchase.

21. February 2026